At Mayuka Collection 18, customer satisfaction is our top priority. We are committed to providing premium-quality imitation jewellery, sarees, kurtis, kids’ traditional wear, and jewellery raw materials. Please read our Refund & Return Policy carefully before making a purchase.

1. Eligibility for Returns

Returns may be accepted under the following conditions:

• The product received is damaged, defective, or incorrect.
• The return request is raised within 7 days of receiving the product.
• The product is unused, unworn, unwashed, and in its original condition.
• Original tags, packaging, invoices, and accessories are intact.

2. Non-Returnable Items

The following products are not eligible for return or exchange:

• Products that have been used, worn, washed, altered, or damaged after delivery.
• Customized, personalized, or specially sourced products.
• Jewellery purchased based on a customer-provided reference image (unless damaged or defective).
• Products purchased during clearance sales, special promotions, or discounted offers, unless damaged or defective.
• Gift cards or promotional vouchers.

3. Return Process

To initiate a return:

1. Contact our customer support team within the eligible return period.
2. Share your order details along with clear photographs of the product (if damaged, defective, or incorrect).
3. Our team will review your request and provide return instructions.
4. Once approved, the product must be shipped back in its original condition.

Mayuka Collection 18 reserves the right to reject returns that do not meet the above eligibility criteria.

4. Refund Policy

Once the returned product is received and inspected:

• Approved refunds will be processed within 7–10 business days.
• Refunds will be credited to the original payment method used during purchase.
• Shipping charges, if applicable, are non-refundable unless the return is due to our error.

5. Exchange Policy

Customers may request an exchange for:

• Damaged or defective products.
• Incorrect products received.
• Exchange requests for another product of equal value (subject to availability and approval).

If the requested replacement is unavailable, we may offer a refund or store credit.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Notify us within 48 hours of delivery.
• Share clear photographs along with your order details.
• After verification, our team will arrange a replacement, exchange, or refund.

7. Cancellation Policy

• Orders may be cancelled before they are processed or shipped.
• Once an order has been dispatched, cancellation requests cannot be accepted.
• Approved cancellations will be refunded to the original payment method.

8. Return Shipping

• Customers may be responsible for return shipping charges unless the return is due to a damaged, defective, or incorrect product.
• We recommend using a trackable shipping service to ensure safe delivery of returned products.

9. Contact Us

For return, refund, exchange, or cancellation requests, please contact us:

Mayuka Collection 18

WhatsApp

📞 +91 91213 54283

Instagram

📸 @mayuka_collection_18