Refund & Returns Policy
Effective Date: August 2026
At Mayuka Collection 18, customer satisfaction is important to us. We take reasonable care to ensure that products are packed and delivered in good condition.
This Refund & Returns Policy explains the conditions and process for returns, exchanges, refunds, and order cancellations.
Please review this policy before placing an order.
1. Return Eligibility
A return may be accepted when:
- The product received is damaged, defective, or incorrect.
- The return request is submitted within 7 days of delivery.
- The product is unused, unworn, unwashed, and in its original condition.
- Original tags, packaging, invoices, accessories, and other supplied items are retained, where applicable.
- The product satisfies the conditions specified in this policy.
Returns are subject to inspection and approval by Mayuka Collection 18.
Submitting a return request does not automatically guarantee approval.
2. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from the product ordered, please contact us within 48 hours of delivery.
The customer should provide:
- Order number
- Customer name
- Registered phone number
- Description of the issue
- Clear photographs of the product
- Photographs of the packaging, where relevant
Where necessary, we may request additional photographs or information to verify the issue.
After verification, we may provide an appropriate resolution, which may include:
- Replacement
- Exchange
- Refund
The final resolution will depend on product availability and the circumstances of the case.
3. General Returns
For eligible products that qualify for a return, the return request must be raised within 7 days of delivery.
The product must be:
- Unused
- Unworn
- Unwashed
- Unaltered
- Undamaged
- In its original packaging
- Accompanied by applicable tags, accessories, and invoice
Products that do not satisfy these conditions may be rejected.
4. Non-Returnable & Non-Exchangeable Items
The following products are generally not eligible for return or exchange:
- Products that have been used, worn, washed, altered, or damaged after delivery.
- Customized or personalized products.
- Specially sourced products arranged specifically for a customer.
- Jewellery or other products sourced based on a customer-provided reference image, unless the product is received damaged, defective, or incorrect.
- Products purchased during clearance sales or specifically marked as non-returnable.
- Products purchased under special promotional conditions where the product is identified as non-returnable.
- Gift cards or promotional vouchers.
- Products returned without the required original packaging, tags, accessories, or other items where these are required for the return.
Nothing in this section is intended to exclude any rights or remedies that cannot legally be excluded under applicable law.
5. Return Request Process
To request a return:
Step 1 – Contact Us
Contact Mayuka Collection 18 within the applicable return period.
Provide your:
- Order number
- Name
- Registered phone number
- Email address, where applicable
- Reason for the return
Step 2 – Provide Supporting Information
For damaged, defective, or incorrect products, provide clear photographs and any other information requested by our team.
Step 3 – Review & Approval
Our team will review the request and determine whether the product qualifies for return.
Step 4 – Return Instructions
If the return is approved, we will provide instructions regarding the return process and shipping.
Customers should not send products back without receiving return instructions from us.
Step 5 – Inspection
Once the returned product is received, it may be inspected to confirm that it meets the return conditions.
6. Return Shipping Charges
Where a return is approved because the product was:
- Damaged
- Defective
- Incorrectly supplied
Mayuka Collection 18 may arrange or reimburse reasonable return shipping costs, subject to verification and approval.
For other eligible returns, the customer may be responsible for the applicable return shipping costs.
Customers are advised to use a reliable and trackable shipping service when returning products.
7. Refund Policy
Once an approved returned product is received and inspected, the refund decision will be finalized.
For approved refunds:
- The refund will generally be processed within 7–10 business days after the return is received and approved.
- Refunds will normally be issued to the original payment method used for the purchase.
- The time taken for the refund to appear in the customer’s account may vary depending on the bank, card issuer, UPI provider, payment gateway, or other financial institution.
- Where a payment gateway or bank requires additional processing time, the actual credit may take longer.
A refund will not be initiated until the applicable return or cancellation request has been reviewed and approved.
8. Shipping Charges & Refunds
Original shipping charges, if applicable, may be non-refundable for customer-initiated returns.
Where the return is confirmed to be due to a damaged, defective, or incorrect product supplied by Mayuka Collection 18, applicable shipping charges may be refunded or otherwise addressed as determined by our team.
Any refund will be subject to the applicable order and payment conditions.
9. Exchange Policy
An exchange may be considered for:
- Damaged products
- Defective products
- Incorrect products
- Other eligible exchange requests approved by Mayuka Collection 18
Exchanges are subject to product availability.
If the requested replacement product is unavailable, we may offer:
- An alternative product, where appropriate;
- A refund; or
- Store credit, where mutually agreed.
The final exchange or refund option will depend on the circumstances and product availability.
10. Product Inspection
All returned products may be inspected before an exchange or refund is approved.
A return may be rejected if the product:
- Shows signs of use or wear.
- Has been washed, altered, repaired, or damaged after delivery.
- Is missing original packaging, tags, accessories, or other required items.
- Does not match the product originally supplied.
- Is returned after the applicable return period.
- Was specifically identified as non-returnable.
If a return is rejected following inspection, the product may be sent back to the customer, subject to applicable shipping arrangements.
11. Order Cancellation
Customers may request cancellation within 12 hours of placing an order, provided the order has not already been processed, packed, or shipped.
Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.
To request cancellation, contact us as soon as possible with:
- Order number
- Customer name
- Registered phone number
- Reason for cancellation
For approved cancellations made before processing, the applicable refund will be processed to the original payment method.
Custom, personalized, specially sourced, or reference-image-based orders may not be eligible for cancellation once processing or sourcing has started.
For complete information, please refer to our Cancellation Policy.
12. Refused or Undelivered Orders
If an order is returned to us because of:
- Incorrect or incomplete address
- Incorrect contact information
- Repeated delivery attempts being unsuccessful
- Customer refusal to accept delivery
- Customer unavailability
- Other circumstances attributable to the customer
any refund or re-shipping request will be reviewed on a case-by-case basis.
Additional shipping or return charges may apply where applicable.
13. Refunds for Cancelled Orders
Where a cancellation is approved, the eligible refund will generally be processed within 7–10 business days after cancellation approval.
The refund will normally be made to the original payment method.
The actual time for the amount to reflect in the customer’s account depends on the payment gateway, bank, card issuer, UPI provider, or other financial institution.
14. Store Credit
Where applicable and agreed with the customer, Mayuka Collection 18 may offer store credit instead of a monetary refund.
Any store credit issued will be subject to the terms communicated to the customer at the time of issuance.
15. Important Return Conditions
Before sending a product back, customers should ensure that:
- The return request has been approved.
- The product is securely packed.
- Original packaging and applicable accessories are included.
- The product is unused and in its original condition.
- The return is sent according to the instructions provided by our team.
Mayuka Collection 18 is not responsible for products lost or damaged during unauthorized return shipping.
16. No Refund for Unauthorized Returns
Products returned without prior approval or outside the applicable return process may not qualify for a refund or exchange.
Customers should contact us before sending any product back.
17. Policy Updates
Mayuka Collection 18 reserves the right to update this Refund & Returns Policy from time to time.
Any changes will be published on this page with the updated Effective Date.
The policy applicable at the time of the relevant order will generally apply, subject to applicable law.
18. Contact Us
For return, refund, exchange, or cancellation requests, please contact us:
Mayuka Collection 18
Phone / WhatsApp: +91 9121345283
Email: mayukacollection18@gmail.com
Instagram: @mayuka_collection_18
Address: Dr. A S Rao Nagar, Hyderabad, Telangana – 500062
When contacting us regarding an order, please provide your order number so that we can process your request efficiently.
19. Customer Acknowledgement
By placing an order on the Mayuka Collection 18 website, you acknowledge that you have read and understood this Refund & Returns Policy along with our Terms & Conditions, Privacy Policy, Shipping Policy, and Cancellation Policy.