Terms & Conditions
Effective Date: August 2026
Welcome to Mayuka Collection 18. By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.
1. General
Mayuka Collection 18 operates this website to provide customers with access to our products and online shopping services.
By using this website, you confirm that:
- You are at least 18 years of age, or you are using the website under the supervision of a parent or legal guardian.
- The information provided by you during registration, checkout, or order placement is accurate and complete.
- You agree to comply with these Terms & Conditions and all applicable laws and regulations.
Mayuka Collection 18 reserves the right to modify, update, suspend, or discontinue any part of the website, products, services, or policies at any time.
Any changes will be published on this page.
2. Product Information
We make reasonable efforts to ensure that product names, descriptions, photographs, colors, prices, sizes, and specifications displayed on our website are accurate.
However:
- Actual product colors may vary slightly depending on your device, screen settings, lighting, and photography.
- Imitation jewellery, sarees, kurtis, dress materials, and other fashion products may have minor variations in color, design, pattern, finish, or appearance.
- Product availability is subject to stock availability.
- Product images are intended to represent the product and may not always reflect the exact appearance due to photography and display conditions.
- Custom-sourced or reference-image-based products may have reasonable variations depending on product availability and manufacturing or sourcing conditions.
We reserve the right to correct product descriptions, images, specifications, or other information where an error has occurred.
3. Product Availability
All products are subject to availability.
If a product becomes unavailable after an order has been placed, we may contact the customer and offer one of the following options:
- A suitable alternative, where available;
- Cancellation of the unavailable item; or
- A refund for the unavailable item.
If an order is cancelled because the product is unavailable, the applicable amount paid for that item will be refunded to the original payment method.
4. Pricing & Payments
- All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
- Product prices may be changed at any time without prior notice.
- The final amount payable will be displayed during checkout before the order is submitted.
- Customers are responsible for providing accurate payment and billing information.
- Orders are processed only after successful payment confirmation.
- We accept the payment methods made available through the website checkout.
- Payments may be processed through third-party payment gateway providers.
- Mayuka Collection 18 does not store complete card, UPI, or other sensitive payment credentials on its website unless otherwise required and permitted by applicable law.
5. Order Placement & Confirmation
When you place an order through our website, you will receive an order confirmation through the contact information provided by you.
An order confirmation indicates that we have received your order request. It does not necessarily mean that the order has been finally accepted for fulfilment.
Mayuka Collection 18 reserves the right to:
- Accept or reject any order.
- Cancel an order due to product unavailability.
- Cancel an order because of an incorrect price or product information.
- Cancel an order due to suspected fraudulent, unauthorized, or suspicious activity.
- Request additional information for order verification when reasonably necessary.
- Correct errors in product or pricing information.
If an order is cancelled after payment has been successfully received, the eligible amount will be refunded according to our Refund & Returns Policy.
6. Order Cancellation
Customers may request cancellation of an order within 12 hours of placing the order, provided the order has not already been processed, packed, or shipped.
Cancellation requests should be submitted as soon as possible with the order number and registered contact details.
Once an order has been processed, packed, or shipped, cancellation may no longer be possible.
For eligible cancelled orders, refunds will be processed according to our Refund & Returns Policy and the applicable payment gateway processing timelines.
Custom, personalized, specially sourced, or reference-image-based orders may not be eligible for cancellation once processing or sourcing has started.
For complete details, please refer to our Cancellation Policy.
7. Shipping & Delivery
Orders are shipped to the address provided by the customer during checkout.
Customers are responsible for ensuring that their:
- Name
- Phone number
- Email address
- Complete shipping address
- PIN code
are accurate before placing an order.
Delivery timelines are estimates and may vary depending on the destination, courier partner, weather, holidays, operational conditions, and other circumstances.
Mayuka Collection 18 is not responsible for delays caused by:
- Courier or logistics partners
- Incorrect or incomplete addresses
- Customer unavailability
- Natural disasters
- Weather conditions
- Strikes or transportation disruptions
- Government restrictions
- Other circumstances beyond our reasonable control
Where tracking information is available, it may be shared with the customer.
8. Returns & Exchanges
Returns and exchanges are subject to our Refund & Returns Policy.
A return or exchange may not be accepted where:
- The product has been used, worn, washed, altered, or damaged by the customer.
- The original tags, packaging, accessories, or invoice are missing where applicable.
- The return request is submitted after the applicable return period.
- The product is customized, personalized, or specially sourced.
- The product has been damaged after delivery due to improper handling.
- The item does not meet the applicable return conditions.
Customers should inspect their order after delivery and report any eligible issue within the timeframe specified in our Refund & Returns Policy.
9. Refunds
Where a refund is approved, the refund will generally be processed to the original payment method used for the transaction, subject to the applicable payment gateway and banking procedures.
The time required for the refund to appear in the customer’s account may vary depending on the bank, card issuer, UPI provider, payment gateway, or other financial institution.
A refund will only be initiated after the applicable cancellation, return, or refund request has been reviewed and approved.
For complete information regarding eligibility and refund processing, please refer to our Refund & Returns Policy.
10. Custom & Specially Sourced Products
Mayuka Collection 18 may accept requests for products based on customer-provided reference images or special requirements.
Such products may have reasonable differences from the reference image due to:
- Availability of materials
- Design variations
- Manufacturing differences
- Supplier availability
- Color or finish variations
Custom, personalized, or specially sourced products may not be eligible for cancellation, return, or exchange once processing or sourcing has started, except where required by applicable law or where the product is defective or incorrectly supplied.
11. Intellectual Property
All content available on this website, including but not limited to:
- Logo
- Brand name
- Product images
- Product photographs
- Text
- Graphics
- Website design
- Layout
- Product descriptions
- Branding elements
is owned by or licensed to Mayuka Collection 18 and may not be copied, reproduced, modified, distributed, published, or commercially used without prior written permission.
12. User Conduct
By using this website, you agree not to:
- Use the website for unlawful or fraudulent purposes.
- Provide false or misleading information.
- Attempt unauthorized access to our website, accounts, or systems.
- Upload harmful, malicious, or unlawful content.
- Interfere with the security, performance, or functionality of the website.
- Use automated systems to collect or copy website content without permission.
- Attempt to misuse payment systems or place fraudulent orders.
We reserve the right to restrict or terminate access to users who violate these Terms & Conditions.
13. Website Availability
We make reasonable efforts to keep our website available and functional. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
The website may occasionally be unavailable due to:
- Maintenance
- Technical issues
- Server problems
- Software updates
- Network failures
- Third-party service interruptions
- Circumstances beyond our reasonable control
14. Third-Party Services
Our website may use third-party service providers for services such as:
- Payment processing
- Shipping and logistics
- Website hosting
- Analytics
- Communication
- Customer support
Use of third-party services may be subject to the terms and policies of the respective providers.
Mayuka Collection 18 is not responsible for the independent policies or technical failures of third-party service providers, except where otherwise required by applicable law.
15. Limitation of Liability
To the extent permitted by applicable law, Mayuka Collection 18 shall not be liable for indirect, incidental, special, or consequential losses arising from:
- Temporary website unavailability
- Technical issues
- Courier delays
- Third-party service interruptions
- Events beyond our reasonable control
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
16. Privacy
Customer information is collected, processed, stored, and used in accordance with our Privacy Policy.
By using our website and placing an order, you acknowledge that your information may be required for purposes including:
- Order processing
- Payment processing
- Shipping and delivery
- Customer support
- Order updates
- Refund processing
- Fraud prevention
- Compliance with applicable laws
Please refer to our Privacy Policy for complete details.
17. Fraud Prevention & Order Verification
Mayuka Collection 18 reserves the right to verify orders where there is a reasonable concern regarding payment authorization, customer information, unusual ordering activity, or suspected fraud.
We may cancel or hold an order where appropriate until the required verification is completed.
Any eligible refund arising from such cancellation will be processed according to our applicable refund procedures.
18. Force Majeure
Mayuka Collection 18 shall not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, strikes, transportation disruptions, technical failures, pandemics, or other unforeseen events.
19. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable law, disputes arising from the use of this website or purchase of products shall be subject to the jurisdiction of the competent courts in Hyderabad, Telangana.
20. Policy Updates
Mayuka Collection 18 reserves the right to update these Terms & Conditions from time to time.
The updated version will be published on this page with the revised effective date.
Customers are encouraged to review this page periodically.
21. Contact Information
For questions, concerns, order-related queries, or clarification regarding these Terms & Conditions, please contact us:
Mayuka Collection 18
Phone / WhatsApp: +91 9121345283
Email: mayukacollection18@gmail.com
Instagram: @mayuka_collection_18
Address: Dr. A S Rao Nagar, Hyderabad, Telangana – 500062
By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and our related Privacy Policy, Shipping Policy, Refund & Returns Policy, and Cancellation Policy.