Privacy Policy
Effective Date: August 2026
At Mayuka Collection 18, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, create an account, place an order, make a payment, contact us, or otherwise interact with our services.
By using our website, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you use our website, we may collect the following information.
Personal Information
This may include:
- Full name
- Mobile or telephone number
- Email address
- Billing address
- Shipping address
- PIN code
- Order details
- Customer communications
- Information submitted through contact or enquiry forms
- Information provided when requesting custom or specially sourced products
Payment Information
Payments made through our website may be processed through secure third-party payment gateway providers.
We may receive information such as:
- Payment status
- Transaction ID
- Payment reference number
- Payment method
- Transaction date and amount
Mayuka Collection 18 does not intentionally store complete debit card, credit card, CVV, UPI PIN, net banking passwords, or other sensitive payment credentials on our website. Such payment information is processed by the applicable payment gateway according to its own security and privacy practices.
Technical and Usage Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Website pages visited
- Referring website
- Date and time of visits
- General website usage information
- Cookies and similar technologies
2. How We Use Your Information
We may use the information collected to:
- Create and manage customer orders
- Process and fulfil purchases
- Process payments through authorized payment service providers
- Arrange shipping and delivery
- Provide order confirmations and updates
- Process cancellations, returns, exchanges, and refunds
- Respond to customer enquiries
- Provide customer support
- Handle custom product requests
- Verify orders and prevent fraudulent or unauthorized transactions
- Improve our website, products, and services
- Maintain website functionality and security
- Understand website usage and improve the customer experience
- Comply with applicable legal, regulatory, tax, and accounting requirements
- Send promotional communications where you have provided appropriate consent
We do not use your personal information for purposes that are incompatible with the purpose for which it was collected, except where permitted or required by applicable law.
3. Payment Processing
For online purchases, payments may be processed through third-party payment gateway providers such as Razorpay or other payment services made available through our website.
When you make a payment:
- Your payment information may be securely transmitted to the applicable payment gateway.
- We may receive transaction-related information necessary to confirm and fulfil your order.
- Payment gateways may independently collect and process information according to their own privacy policies and terms.
- Mayuka Collection 18 does not request or store your UPI PIN, card CVV, net banking password, or other payment authentication credentials.
For payment-related questions, customers may also be required to contact the relevant payment service provider.
4. Information Sharing
Mayuka Collection 18 does not sell or rent your personal information to third parties.
We may share necessary information with trusted third parties where required to operate our business and provide services to you, including:
Payment Service Providers
Information necessary to process and verify payments may be shared with authorized payment gateway providers.
Delivery & Logistics Partners
Your name, phone number, shipping address, and other necessary order information may be shared with courier or logistics partners to deliver your order.
Website & Technology Service Providers
Information may be processed by service providers involved in:
- Website hosting
- Website maintenance
- Security
- Analytics
- Communication
- Customer support
- Technical operations
Legal & Regulatory Authorities
We may disclose information where required by applicable law, court order, government authority, regulatory requirement, or to protect our legal rights.
Third-party service providers are expected to handle information in accordance with applicable contractual, legal, and security requirements.
5. Cookies & Similar Technologies
Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website.
Cookies may be used to:
- Keep products in your shopping cart
- Remember preferences
- Maintain login or session functionality
- Improve website performance
- Understand website traffic
- Analyze website usage
- Improve the shopping experience
- Support security and fraud prevention
You can control or disable cookies through your browser settings.
Please note that disabling certain cookies may affect some website features or functionality.
6. Analytics & Third-Party Services
We may use third-party tools and services to understand website traffic, improve website performance, process payments, provide shipping services, or communicate with customers.
These third-party providers may process information according to their own privacy policies and terms.
Examples may include:
- Payment gateways
- Courier and logistics providers
- Website hosting providers
- Analytics services
- Social media platforms
- Communication services
We recommend reviewing the privacy policies of third-party services when you interact with their platforms.
7. Marketing & Promotional Communications
Where permitted by applicable law and where appropriate consent has been provided, we may send information about:
- New products
- New collections
- Special offers
- Discounts
- Promotional campaigns
- Other updates from Mayuka Collection 18
You may opt out of promotional communications at any time by:
- Using the unsubscribe option provided in promotional communications, where available; or
- Contacting us using the details provided in this Privacy Policy.
Opting out of promotional communications will not prevent us from sending essential transactional communications, such as order confirmations, payment notifications, shipping updates, or refund information.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Processing and fulfilling orders
- Providing customer support
- Managing returns, refunds, and cancellations
- Maintaining business and transaction records
- Preventing fraud and misuse
- Complying with applicable legal, tax, accounting, and regulatory obligations
- Resolving disputes
When information is no longer required for legitimate business or legal purposes, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
9. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
Security measures may include:
- Secure website connections
- Access controls
- Restricted access to customer information
- Security monitoring
- Secure payment processing through authorized payment providers
- Regular website and software maintenance
However, no electronic transmission, website, or storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
10. Your Rights & Choices
Subject to applicable laws and regulations, you may have rights regarding your personal information, including the ability to:
- Request access to certain personal information held by us
- Request correction of inaccurate or incomplete information
- Request deletion of information where legally permitted
- Withdraw consent for certain processing activities
- Opt out of promotional communications
- Raise questions or concerns regarding the handling of your personal information
Requests may be subject to reasonable verification to protect customer information and prevent unauthorized requests.
To exercise applicable rights, please contact us using the details provided below.
11. Accuracy of Information
Customers are responsible for providing accurate and up-to-date information when placing an order or contacting us.
If your information changes, you may contact us to request an update where applicable.
Providing an incorrect name, phone number, email address, or shipping address may affect order processing or delivery.
12. Third-Party Links
Our website may contain links to third-party websites, including social media platforms, payment services, courier services, or other external websites.
Mayuka Collection 18 does not control the privacy practices, security, content, or policies of these third-party websites.
We encourage you to review the applicable privacy policy of any third-party website before providing personal information.
13. Social Media
If you interact with Mayuka Collection 18 through social media platforms such as Instagram, information may also be processed by the respective social media platform.
Such platforms operate independently and have their own privacy policies and terms.
We recommend reviewing the privacy settings and policies of the social media platform you use.
14. Children’s Privacy
Our website is intended for general customers and is not specifically directed toward children.
We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.
If a parent or legal guardian believes that a child has provided personal information to us without appropriate authorization, they may contact us using the details below.
15. Fraud Prevention & Security Monitoring
We may process certain information to identify, investigate, and prevent:
- Fraudulent transactions
- Unauthorized payment activity
- Suspicious orders
- Abuse of promotional offers
- Attempts to misuse our website
- Security threats
Where reasonably necessary, orders may be held, verified, or cancelled to protect customers and our business.
16. Legal & Regulatory Compliance
We may collect, use, retain, or disclose personal information where necessary to:
- Comply with applicable laws and regulations
- Respond to lawful requests from government or regulatory authorities
- Maintain required business and transaction records
- Prevent fraud or unlawful activity
- Protect our legal rights
- Resolve disputes
- Enforce our Terms & Conditions
17. Changes to This Privacy Policy
Mayuka Collection 18 may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.
When changes are made, the updated version will be published on this page along with the revised Effective Date.
We encourage customers to review this page periodically.
18. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.
Mayuka Collection 18
Phone / WhatsApp: +91 9121345283
Email: mayukacollection18@gmail.com
Instagram: @mayuka_collection_18
Address: Dr. A S Rao Nagar, Hyderabad, Telangana – 500062
We will make reasonable efforts to respond to privacy-related requests and concerns within an appropriate timeframe, subject to verification and applicable legal requirements.
19. Acceptance of This Privacy Policy
By accessing our website, creating an account, placing an order, submitting an enquiry, or otherwise providing personal information to Mayuka Collection 18, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue use of our website and services.